If you are not completely satisfied with your purchase, we’re here to help and assist you to resolve any issues immediately.
Cancellations
We are happy to cancel any order you may have placed with us providing it hasn’t already been collected by our courier. Please note that our courier normally collects orders at around 3pm Monday to Friday, and as such we can only reasonably cancel an order if we are notified before 1pm to give us time to retrieve the pallet from the warehouse and amend the manifests.
In the event that a customer has ordered and not specified that there are access restrictions, and a haulier can not make delivery as a result, the pallet will be returned to 3Energy Poland and a refund made to the customer minus the initial delivery, and return haulage charges of 120Euro combined
Customers who wish to cancel an order prior to it leaving our factory can do so for a full refund subject to an admin charge.
General returns
You have 14 days to return any order from the date you received it. You can return for any reason, even if you just changed your mind after delivery!
To be eligible for a return, the order must be in the original packaging and in the same condition that the courier delivered. You will be liable for the costs of returning the order if there’s nothing wrong with it, however we can arrange the collection through our own pallet courier to minimize your costs and any such costs would be deducted from any refund we issue you.
Returns or refunds for damaged items etc
If there is something wrong with your order we are happy to refund you in full and collect your items at no cost to yourself. If there is just a minor problem, such as a damaged bag or similar issue, please make a note of this on the delivery note before you sign it and call or email us to let us know the details. We will be happy to talk to you to arrange a refund or other mutually acceptable solution. We may ask for pictures of any damages/issues so that we can take it up with our couriers to enable us to improve our ongoing service.
Please make sure to notify us within 48 hours of delivery to qualify for any refunds/credits.
We are very proud of our products and our customer service record and will always be happy to work with our customers when things go wrong to make sure they are completely satisfied. We aim to resolve all problems as quickly as possible to ensure the best possible customer service experience for our customers.
Payment & Security
We offer SECURE online payments via CREDIT or DEBIT CARDS WITH STRIPE. When you are directed to the actual payment screen there must be a green padlock or security symbol in your address bar confirming the credit card/debit details you enter are only being transferred to the payment provider themselves, this ensures your vital details are encrypted and you can be confident they’re safe. We take payments through STRIPE, one of the UK’s leading and most trusted online payment processors.
STRIPE is safe, secure & trusted and you can pay with all major credit/debit cards
We can also accept payments by online Bank Transfer or over the phone. Please contact us for details.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Contact us
If you have any questions regarding returns, refunds and cancellations,
3Energy Poland Sp.z.o.o
Address: Szczypkowice 25 76-220 Glowczyce Poland
Phone: +48 42 288 5131
Whatsapp: +48 791 726 545
Website: www.3energypl.biz
E-mail: paulinakubis@3energypl.biz
KRS 0000782230, REGON 383123941, NIP 9522195852